Welcome to Innovation
ENGAGEMENT through voice, chat, facial recognition and interactive touch
TRANSFORMATION via Voice, AI, Machine Learning, Mobile and Web
INTELLIGENCE to improve purchase intent, customer service and brand experience
Engage with your customers through:
Voice | Chatbots
We deliver innovative and engaging brand experiences which provide new revenue streams, reduced costs, great value for customers and brand owners and engaging brand experiences.
Illustration: Building a Voice Assistant
Map out the required spoken “intents” and information sources for your business and services to be provided in your local language. Decide which content links and information you want your audience to be able to access. Our AI voice solution creates and manages your intents and automatically generates alternative ways of asking across multiple languages using our proprietary AI solution.
Deliver the voice solution via the web and / or via a mobile app. Monitor and analyse service requests and fulfilment and improve customer experience.
Upgrade your call centre to a contact centre with automated rich, granular support and content.
Voice Assistants can be built for retail, hospitality, live events, exhibitions, healthcare, financial services and Government information services, to name a few.
Transformative media: Voice and Chat, Interactive AI mirrors, mobile devices, beacon and wireless technologies, touch screens, kiosks, LED walls and digital signage. We support our products on the cloud with a powerful content management system that handles multiple content types to multiple devices with live and on demand scheduling. Permission options allow you to edit and update campaigns and brand messaging from anywhere.
Data and customer intelligence to improve purchase intent and brand experience. Capture customer data on the back end for all products to support customer profiling and targeting. Understand behaviour and tweak campaigns to improve purchase intention and sales uplift.
MEET SMOOTHWEB’s VOICEii ACROSS LANGUAGE VOICE ASSISTANT FOR HOTELS
Video Walls | LEDs
COVID-19 has had a devastating effect on all business but especially the travel industry with hotel room rate occupancy diving as low as the high teens in local market of Hong Kong. While this brings about enormous challenges, not least of which is survival for those...
Healthcare organizations are looking for cost-effective virtual healthcare assistants to increase patient engagement, reduce the cost of care, and improve outcomes. Developments in the sector include virtual assistants that simplify the signup and onboarding process...
A recent report on Customer Experience shows that over 77% of enterprises believe customer operations, including Voice of the Customer (VoC), will be positively affected by AI. The study by NTT (NTT's 2020 Global Customer Experience Benchmarking Report) reveals that...